We are seeking a highly motivated and customer-oriented individual to join our team as a Hotel Front Desk Clerk. This position offers the unique opportunity to work in a fully funded travel to Canada, providing exceptional service to our guests. As a Front Desk Clerk, you will be the face of our hotel, ensuring that all guests have a positive and memorable experience during their stay.
A Hotel Front Desk Clerk is responsible for managing the front desk area of a hotel and providing exceptional customer service to guests. Their primary duties include:
1. Guest Check-In/Check-Out: Front desk clerks greet guests upon their arrival, handle the check-in process by verifying guest information, issuing room keys, and providing relevant information about hotel amenities and policies. They also assist guests during check-out, ensuring all charges are accurately accounted for and resolving any inquiries or concerns.
2. Reservation Management: Front desk clerks handle guest reservations, ensuring accurate and up-to-date information in the hotel’s reservation system. They manage room assignments, accommodate special requests, and communicate any changes or modifications to guests.
3. Guest Assistance: Front desk clerks serve as a point of contact for guests throughout their stay. They answer inquiries, provide directions and recommendations for local attractions, restaurants, and services, and assist with arranging transportation or making reservations.
4. Cash Handling: Front desk clerks handle financial transactions, including processing guest payments, managing cash floats, and balancing the cash drawer at the end of their shift. They may also be responsible for maintaining records of guest charges and issuing receipts.
5. Communication and Coordination: Front desk clerks communicate effectively with other hotel departments, such as housekeeping and maintenance, to ensure a smooth guest experience. They coordinate guest requests, relay messages, and address any maintenance or housekeeping issues promptly.
6. Safety and Security: Front desk clerks play a crucial role in maintaining the safety and security of the hotel. They monitor and control access to the hotel, verify guest identification, and follow established protocols in emergency situations.
7. Administrative Tasks: Front desk clerks may be responsible for various administrative duties, such as answering phone calls, responding to emails, managing reservations, and maintaining guest records.
Overall, the role of a Hotel Front Desk Clerk is to create a positive and welcoming atmosphere for guests, handle their needs and inquiries efficiently, and ensure a smooth and enjoyable stay at the hotel.
- No degree, certificate or diploma
Who can apply to this job?
Only apply to this job if:
- You want to be a Canadian citizen, a permanent or a temporary resident of Canada.
- You want to have a valid Canadian work permit.
- Greet guests with a warm and friendly attitude, providing excellent customer service from check-in to check-out.
- Efficiently handle guest inquiries, requests, and concerns, promptly addressing and resolving any issues that may arise.
- Manage guest reservations, ensuring accurate and up-to-date information in the hotel’s reservation system.
- Process guest payments, maintain cash floats, and handle financial transactions with accuracy and confidentiality.
- Provide guests with information about hotel amenities, local attractions, and dining options, assisting with recommendations and reservations.
- Maintain the cleanliness and organisation of the front desk area, ensuring a welcoming and professional environment for guests.
- Collaborate with other hotel departments, such as housekeeping and maintenance, to ensure smooth operations and guest satisfaction.
- Uphold hotel policies and procedures, including safety and security protocols, to ensure a safe and comfortable environment for all guests.
- Stay updated on hotel promotions, special events, and policies to effectively communicate them to guests.
- Continuously strive to enhance the overall guest experience, seeking opportunities for improvement and suggesting innovative ideas.